Terms of service
Last Updated: October 1, 2026
Welcome to Wellness Whispers. These Terms of Service (“Terms”) govern your use of wellnesswhispersph.com and your purchase of products and services offered through our website.
The website is operated by Wellness Whispers Corp., doing business as Wellness Whispers (“Wellness Whispers,” “we,” “us,” or “our”).
By accessing our website, creating an account, or placing an order, you agree to these Terms.
1. Online Store
Our online store is powered in part by Shopify and other technology and service providers that enable us to offer our products and services online.
You may use our website only for lawful purposes and in accordance with these Terms.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, pricing, ingredients, specifications, and other information displayed on our website are accurate.
However, actual product appearance, packaging, ingredients, labeling, or other details may vary or be updated from time to time. Customers should always review the information provided on the physical product packaging before use.
We reserve the right to correct errors, inaccuracies, or omissions and to update information without prior notice, subject to applicable law.
Product availability is not guaranteed and may change without notice.
3. Wellness Information and Recommendations
Content provided by Wellness Whispers, including information generated through quizzes, personalization tools, artificial intelligence, product recommendations, articles, or other website features, is provided for general informational and shopping-assistance purposes only.
Such content is not intended to constitute medical advice, diagnosis, or treatment and should not replace consultation with a qualified healthcare professional.
Product recommendations, quiz results, AI-generated responses, and other personalized content do not constitute a medical assessment and should not be interpreted as determining whether you have a particular health condition or whether any product will prevent, treat, cure, or manage a disease or medical condition.
Individual experiences and results may vary. No particular health or wellness outcome is guaranteed from the use of our products.
Customers should review product labels, ingredients, instructions, warnings, and other product information before use.
If you have a medical condition, are pregnant or breastfeeding, take medication, have known allergies, or have concerns regarding whether a product is appropriate for you, please consult an appropriate healthcare professional before use.
4. Orders
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:
- Product unavailability;
- Incorrect pricing or product information;
- Payment problems;
- Suspected fraudulent or unauthorized transactions;
- Suspected misuse of promotions or discount codes;
- Orders exceeding applicable quantity limits; or
- Other circumstances permitted by applicable law.
We may also establish reasonable quantity limits for certain products or promotions.
If payment has already been collected for an order that we subsequently cancel, any applicable refund will be processed in accordance with our Returns, Refunds & Cancellation Policy and applicable law.
5. Prices and Payments
Prices are displayed in Philippine Peso (PHP), unless otherwise indicated.
Unless otherwise stated, displayed prices are inclusive of applicable taxes. Applicable shipping charges, discounts, and other fees will be shown during checkout where applicable.
Payments are processed through authorized third-party payment providers. Wellness Whispers may not directly receive or store complete payment card information processed by these providers.
You are responsible for providing accurate and authorized payment information when placing an order.
6. Shipping and Delivery
Orders are delivered according to our Shipping & Delivery Policy.
Delivery dates and times displayed on the website are estimates unless expressly stated otherwise. Delays may occur due to circumstances outside our reasonable control, including delays involving couriers, weather, transportation disruptions, or other events.
Customers are responsible for providing accurate and complete delivery information.
7. Returns, Refunds and Cancellations
Returns, refunds, exchanges, and cancellations are governed by our Returns, Refunds & Cancellation Policy and applicable Philippine consumer protection laws.
Nothing in these Terms or our policies is intended to exclude, restrict, or limit rights or remedies provided to consumers under applicable law.
8. Promotions and Discount Codes
Promotional offers and discount codes may be subject to additional conditions, including validity periods, minimum purchases, eligible products, usage limits, and other promotional mechanics.
Unless otherwise stated, promotions cannot be combined.
We reserve the right to reject, cancel, or correct a promotion or discount where there is reasonable evidence of misuse, fraud, technical error, pricing error, or violation of the stated promotional conditions, subject to applicable law.
9. Customer Accounts
If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for providing accurate and current information.
You are responsible for activity conducted through your account to the extent permitted by applicable law.
Please notify us promptly if you believe your account has been accessed or used without authorization.
10. Intellectual Property
Unless otherwise indicated, the Wellness Whispers name, trademarks, branding, website design, photographs, graphics, written content, videos, product materials, and other original website materials are owned by or licensed to Wellness Whispers and are protected by applicable intellectual property laws.
You may not reproduce, distribute, commercially exploit, publish, or substantially modify our content without authorization, except where permitted by applicable law.
11. Prohibited Uses
You must not use the website to:
- Violate applicable laws or regulations;
- Commit or facilitate fraud;
- Attempt unauthorized access to our website, accounts, systems, or networks;
- Introduce malware, viruses, or malicious code;
- Scrape or systematically extract website information without authorization where prohibited by law;
- Interfere with the operation, functionality, or security of the website;
- Impersonate another person or provide materially false information;
- Misuse promotions, discounts, accounts, or payment systems; or
- Infringe the intellectual property, privacy, or other rights of Wellness Whispers or another person.
12. Third-Party Services
Our website may use, integrate with, or link to services operated by third parties, including payment processors, logistics providers, social media platforms, analytics providers, artificial intelligence providers, and Shopify.
Your use of third-party services may also be governed by their respective terms, conditions, and privacy policies.
We are not responsible for the operation of third-party websites or services except to the extent required by applicable law.
13. Privacy
Our collection, use, storage, disclosure, and other processing of personal information is described in our Privacy Policy.
Certain website features, including quizzes, personalization tools, or product recommendation systems, may process information provided by you to generate personalized results or recommendations.
Please review our Privacy Policy for information about the personal data we collect, the purposes for which it is processed, how it may be shared, how long it may be retained, and the rights available to you under applicable data protection laws.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Wellness Whispers will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or services where such liability may lawfully be excluded or limited.
Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, right, remedy, consumer protection, or liability that cannot legally be excluded, restricted, or limited under applicable Philippine law.
Nothing in this section is intended to exclude any liability relating to product safety, product defects, or other matters where liability cannot lawfully be excluded or limited.
15. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, website features, business practices, or legal requirements.
The current version will be published on this website together with its updated effective date.
Your continued use of the website following an update will be subject to the updated Terms to the extent permitted by applicable law.
16. Governing Law
These Terms are governed by the laws of the Republic of the Philippines, including the Consumer Act of the Philippines (Republic Act No. 7394), the Electronic Commerce Act of 2000 (Republic Act No. 8792), the Internet Transactions Act of 2023 (Republic Act No. 11967), and the Data Privacy Act of 2012 (Republic Act No. 10173), without prejudice to any mandatory rights or remedies available to consumers under applicable law.
17. Contact Us
If you have questions, complaints, or concerns regarding these Terms, your order, or our products and services, you may contact us at:
Wellness Whispers Corp.
Doing business as Wellness Whispers
Email: info@wellnesswhispersph.net
Business Address: Unit-2, No.17 1st Avenue, Mañalac Industrial Estate, Bagumbayan, Taguig City
Contact form: wellnesswhispersph.com/pages/contact
18. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by applicable law.
19. Entire Agreement
These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Returns, Refunds & Cancellation Policy, and any other policies expressly incorporated by reference, constitute the agreement between you and Wellness Whispers regarding your use of the website and purchases made through it.
