Shipping policy

Last Updated: October 2, 2026

This Shipping & Delivery Policy explains how Wellness Whispers Corp., doing business as Wellness Whispers (“Wellness Whispers,” “we,” “us,” or “our”), processes and delivers orders placed through wellnesswhispersph.com.

This policy forms part of our Terms of Service. Nothing in this policy excludes, restricts, or limits any mandatory rights or remedies available to consumers under applicable Philippine law, including the Consumer Act of the Philippines (Republic Act No. 7394) and the Internet Transactions Act of 2023 (Republic Act No. 11967).

1. Delivery Coverage

We currently deliver to addresses within the Philippines only. International orders are not accepted at this time.

Some remote or hard-to-reach areas may have longer delivery times or may not be serviceable by our courier partners. If we are unable to deliver to your address, we will contact you and, where payment has been made, issue a full refund.

2. Courier Partners

Orders are delivered through our courier partner, GoGo Xpress, and other reputable logistics partners we may engage from time to time. To arrange delivery, we share with our courier partners only the information reasonably necessary, such as your name, delivery address, contact number, and order details, as described in our Privacy Policy.

3. Order Processing

Orders are typically processed and handed over to our courier within one (1) to two (2) business days after payment is confirmed, or after order confirmation for Cash on Delivery orders.

Orders placed on weekends or public holidays are processed on the next business day. During sales, promotional events, or peak seasons, processing may take longer. If there is a significant delay, we will notify you using the contact details provided with your order.

4. Estimated Delivery Times

After your order has been handed over to the courier, estimated delivery times are:

  • Metro Manila (NCR): one (1) to two (2) business days;
  • Luzon (outside Metro Manila): two (2) to three (3) business days;
  • Visayas and Mindanao: five (5) to seven (7) business days.

These are estimates based on our courier partner’s standard delivery schedule and exclude weekends and public holidays. Actual delivery may be affected by weather, natural disasters, courier capacity, remote locations, government restrictions, or other circumstances outside our reasonable control.

5. Shipping Fees

Shipping fees depend on your delivery address and are shown at checkout before you complete your purchase. Our standard flat rates per order are:

  • Metro Manila (NCR): ₱85;
  • Luzon (outside Metro Manila): ₱180;
  • Visayas: ₱215;
  • Mindanao: ₱235.

Orders worth ₱2,200 or more (after discounts) ship free anywhere in the Philippines. Rates include applicable taxes and may change from time to time, for example when our courier partner adjusts its rates or fuel surcharges. The rate shown at checkout when you place your order is the rate that applies. Any other promotional free-shipping offer will be stated on our website or at checkout, together with its conditions.

If an order is cancelled before dispatch, or if a product is confirmed to be damaged, defective, incorrect, or missing, any applicable shipping charges will be handled in accordance with our Returns, Refunds & Cancellation Policy and applicable law.

6. Cash on Delivery (COD)

Where Cash on Delivery is offered at checkout, please prepare the exact amount due when the courier arrives. Payment is made directly to the courier upon delivery.

We may limit or disable Cash on Delivery for future orders where there is a history of repeated refused, unclaimed, or cancelled COD deliveries, or where we reasonably suspect misuse.

7. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation to the email address used at checkout, including a tracking number or link where available. You may also contact us with your order number for an update.

8. Delivery Information and Failed Deliveries

Please make sure your full name, complete delivery address (including barangay, city, and province), and an active contact number are accurate when placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Our courier will attempt delivery in accordance with its standard procedures. If delivery cannot be completed, for example because the recipient is unavailable or the parcel is refused, the parcel may be returned to us. Re-delivery may be subject to additional shipping charges, and refunds for returned prepaid orders will be handled in accordance with our Returns, Refunds & Cancellation Policy.

9. Receiving Your Order

Please inspect your parcel upon receipt. If the parcel appears damaged, or if an item is damaged, defective, missing, or incorrect, please contact us within 48 hours of receiving your order, with your order number and clear photographs or video of the product, packaging, and shipping label, as described in our Returns, Refunds & Cancellation Policy.

10. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, courier partners, or applicable law. The updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Us

Wellness Whispers Corp.

Doing business as Wellness Whispers

Email: info@wellnesswhispersph.net

Contact form: wellnesswhispersph.com/pages/contact

Business Address: Unit-2, No.17 1st Avenue, Mañalac Industrial Estate, Bagumbayan, Taguig City

Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Philippine Standard Time), excluding public holidays.

Please include your order number when contacting us so that we can assist you more efficiently.