Refund policy

Last Updated: October 1, 2026

We want our customers to receive the correct products in the condition expected.

This policy explains how Wellness Whispers handles requests for returns, refunds, replacements, and order cancellations for purchases made through wellnesswhispersph.com.

Nothing in this policy excludes, restricts, or limits any mandatory rights or remedies available to consumers under applicable Philippine law, including the Consumer Act of the Philippines (Republic Act No. 7394) and the Internet Transactions Act of 2023 (Republic Act No. 11967).

1. Damaged, Defective, Expired or Incorrect Products

If you receive a product that is:

• Damaged;
• Defective;
• Leaking or otherwise compromised;
• Expired upon delivery, where applicable;
• Missing from your order; or
• Different from the product you ordered,

please contact us within 48 hours of receiving your order so that we can promptly verify and investigate the issue.

To help us review your request, please provide:

• Your order number;
• A description of the issue;
• Clear photographs or video showing the affected product;
• Photographs of the packaging and shipping label where relevant; and
• Any other reasonable information needed to verify the issue.

Please retain the affected product and its original packaging while your request is being reviewed, unless we advise otherwise.

Requests submitted after the 48-hour reporting period may be more difficult to verify and will be reviewed based on the circumstances of the request and applicable consumer protection laws.

Once reviewed and approved, we will provide an appropriate remedy, which may include a replacement, refund, or another remedy as required or permitted by applicable law.

2. Missing Items

If an item is missing from your order, please contact us within 48 hours of receiving the parcel.

We may request photographs or video of the parcel, shipping label, packaging, and all items received to help us verify and investigate the issue.

If the missing item is confirmed, we will provide an appropriate replacement, refund, or other remedy.

3. Change-of-Mind Returns

Due to the consumable nature of our products and for hygiene, safety, and product-integrity reasons, we generally do not accept returns or provide refunds solely because a customer has changed their mind after an order has been delivered.

This includes situations where a customer no longer wants the product, ordered the wrong product, or changes their preference after receiving an otherwise correct and compliant order.

This does not affect your rights where a product is defective, damaged, unsafe, incorrectly supplied, or otherwise covered by applicable consumer protection law.

4. Opened or Used Products

Opened, consumed, or partially used products generally cannot be returned for change-of-mind reasons.

However, opening or using a product does not automatically prevent you from raising a legitimate concern regarding a defect, quality issue, incorrect product, or other matter protected under applicable law.

If you believe there is a problem with a product, please contact us so we can review the circumstances.

5. Refunds

If a refund is approved, we will process it through the original payment method or another appropriate available refund method.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, e-wallet, payment provider, or other financial institution.

Any original or return shipping charges will be handled according to the reason for the return and applicable law.

6. Replacements

Where a replacement is approved, we will arrange shipment of the replacement product to the delivery address associated with the order or another agreed address.

Replacement availability may depend on current inventory.

If an appropriate replacement is unavailable, we may offer a refund or another appropriate remedy.

7. Order Cancellations

Orders may be cancelled before they have been packed for dispatch. Orders are usually packed within one (1) business day after payment is confirmed (or after order confirmation for Cash on Delivery orders). If an order paid online is successfully cancelled, we will issue a full refund to the original payment method.

If you wish to cancel an order, please contact us as soon as possible.

Once an order has entered fulfillment, been packed for dispatch, or been handed over to a courier, cancellation may no longer be possible.

If cancellation is no longer possible, any subsequent return or refund request will be handled under this policy and applicable consumer protection law.

8. Promotional and Bundled Orders

If a refund, return, or replacement involves an order purchased as part of a bundle, free-gift promotion, discount, or other promotional offer, the value of any refund may take into account the terms and actual amount paid under the promotion, where permitted by law.

If a promotional item or free gift is defective or incorrectly supplied, please contact us so we can provide an appropriate remedy.

9. Abuse and Fraudulent Claims

We reserve the right to investigate return, refund, replacement, or missing-item requests where there is reasonable evidence of fraud, abuse, manipulation, or repeated misuse of our policies.

We may request reasonable additional information necessary to verify a claim.

Nothing in this section limits legitimate consumer rights or remedies available under applicable law.

10. Contact Us

For return, refund, replacement, or cancellation requests, please contact:

Wellness Whispers Corp.

Doing business as Wellness Whispers

Email: info@wellnesswhispersph.net

Contact form: wellnesswhispersph.com/pages/contact

Business Address: Unit-2, No.17 1st Avenue, Mañalac Industrial Estate, Bagumbayan, Taguig City

Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Philippine Standard Time), excluding public holidays. Messages received outside these hours are answered on the next business day.

Please include your order number when contacting us so that we can assist you more efficiently.