Help center
Frequently asked questions
Everything you need to know about our blends, orders and delivery.
Our blends
What is Wellness Whispers?
Wellness Whispers is a functional wellness drink brand. Our blends are formulated with natural ingredients — fruit extracts, botanicals, vitamins and minerals — to support hormonal balance, skin, calm, immunity and everyday energy.
How do I prepare a drink?
Pour 150ml of warm or cold water into a glass, gradually add the contents of one sachet, and stir until fully dissolved. For our Matcha and coffee blends, empty the sachet into a cup first, then add 150ml of hot or cold water and stir well.
How many can I have per day?
Each blend is best enjoyed up to two times daily, with a 6-hour interval.
What's in a pack?
Every pack contains 10 sachets (18g or 21g per sachet, depending on the blend). Exact serving details and calories are listed on each product page.
Are your blends lactose-free or dairy-free?
Hormonal Imbalance Banana Melon Milk, Hormonal Imbalance Pineapple Coconut Smoothie and Caramel Latte are lactose-free. My Mojo! Mixed Berry Smoothie is dairy-free. Check each product page for full serving information.
Can I take Wellness Whispers if I'm pregnant or have a medical condition?
Always consult a physician if you are pregnant, lactating, or have a history of medical conditions before using. Results may vary. No therapeutic claims.
Are your products FDA registered and Halal certified?
Yes. Our blends are registered with the Philippine Food and Drug Administration (FDA), which issues a Certificate of Product Registration (CPR) for each product, and they are Halal Food Certified. You can look up any registered product on the FDA’s online verification portal at verification.fda.gov.ph. As food products, our blends make no approved therapeutic claims.
Orders & delivery
Where do you deliver?
We deliver within the Philippines through GoGo Xpress. Orders are usually handed to the courier within 1–2 business days, then arrive in about 1–2 business days in Metro Manila, 2–3 business days elsewhere in Luzon, and 5–7 business days in the Visayas and Mindanao. Shipping is a flat ₱85 in Metro Manila, ₱180 elsewhere in Luzon, ₱215 in the Visayas and ₱235 in Mindanao, and it’s free on orders of ₱2,200 or more.
How do I track my order?
Once your order ships, we'll email you a shipping confirmation with your tracking link.
What payment methods do you accept?
All available payment options are shown at checkout.
What if my order arrives damaged, incorrect or incomplete?
Please contact us within 48 hours of receiving your order with your order number, a short description, and clear photos or video of the product, packaging and shipping label. Keep the item and its packaging while we review. Once approved, we'll send a replacement, a refund, or another appropriate remedy.
Can I return a product if I change my mind?
Because our products are consumable, we generally can't accept change-of-mind returns for hygiene, safety and product-integrity reasons. This doesn't affect your rights if a product is damaged, defective or incorrect. See our Returns, Refunds & Cancellation Policy for details.
Can I cancel my order?
Please message us as soon as possible. Orders can be cancelled before they're packed for dispatch — usually within one business day of payment (or order confirmation for Cash on Delivery). Paid orders that are cancelled in time are fully refunded to the original payment method.
