Privacy policy

Last Updated: October 1, 2026

Wellness Whispers respects your privacy and is committed to handling personal information responsibly, securely, and transparently.

This Privacy Policy explains how Wellness Whispers Corp., doing business as Wellness Whispers (“Wellness Whispers,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information when you visit or use wellnesswhispersph.com, purchase our products, create an account, communicate with us, participate in quizzes or personalization features, or otherwise interact with our services.

This Privacy Policy is intended to be consistent with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable Philippine privacy requirements.

1. Information We Collect

Depending on how you interact with Wellness Whispers, we may collect the following categories of personal information:

Identity and Contact Information

  • Name
  • Email address
  • Mobile number
  • Billing address
  • Delivery address

Account Information

If you create an account, we may collect:

  • Login and account information
  • Customer preferences
  • Saved information
  • Account and purchase activity

Transaction Information

When you make a purchase or otherwise transact with us, we may collect:

  • Products purchased
  • Order history
  • Order value
  • Payment status
  • Shipping and delivery information
  • Returns, refunds, cancellations, and related transaction information

Complete payment card details may be collected and processed directly by our authorized payment providers rather than stored by Wellness Whispers.

Website and Device Information

When you interact with our website, we and our service providers may automatically collect certain information, including:

  • IP address
  • Browser and device information
  • Website activity
  • Pages viewed
  • Referral information
  • Approximate location derived from technical information, where applicable
  • Cookie, pixel, and similar technology data

Quiz and Personalization Information

If you choose to use a quiz, recommendation feature, or personalization tool, we may collect the answers, preferences, goals, and other information you voluntarily provide.

Depending on the questions presented, certain responses may constitute or reveal information that is considered sensitive personal information under applicable law.

Where sensitive personal information is collected, we will process it only for appropriate and disclosed purposes and in accordance with applicable legal requirements.

You are not required to use optional quiz or personalization features in order to browse our website or purchase products unless expressly stated otherwise.

Communications

We may collect and retain information you provide when you:

  • Contact customer support;
  • Respond to surveys;
  • Communicate with us through email, social media, messaging platforms, or other channels;
  • Submit reviews or feedback; or
  • Otherwise communicate with Wellness Whispers.

2. How We Use Personal Information

We may process personal information for purposes including:

  • Creating and managing customer accounts;
  • Processing and fulfilling orders;
  • Processing payments, cancellations, and refunds;
  • Arranging shipping and delivery;
  • Providing customer service;
  • Providing product recommendations and personalization;
  • Operating, maintaining, and improving our website and services;
  • Understanding website usage and customer preferences;
  • Developing and improving our products, services, and customer experience;
  • Detecting and preventing fraud, abuse, and security incidents;
  • Sending order confirmations and other transactional communications;
  • Sending marketing communications where permitted by law;
  • Measuring the effectiveness of advertising and marketing activities;
  • Complying with legal, regulatory, tax, accounting, and reporting obligations; and
  • Establishing, exercising, or defending legal claims where necessary.

We process personal information only where there is an appropriate basis under applicable law, which may include your consent, the performance of a contract with you, compliance with legal obligations, or other lawful grounds recognized under Philippine law.

3. AI, Quizzes and Personalized Recommendations

Wellness Whispers may use automated technologies, algorithms, or artificial intelligence to analyze information voluntarily provided through quizzes, personalization tools, or other website interactions in order to generate product suggestions or personalized content.

For example, information you provide about your preferences, goals, or concerns may be used to identify Wellness Whispers products that may be relevant to you.

These recommendations are provided for general informational and shopping-assistance purposes only. They are not medical assessments and should not be interpreted as medical diagnoses, prescriptions, treatment recommendations, or professional medical advice.

Our "Find My Blend" quiz runs in your web browser. Your quiz answers are used only to display a product suggestion on your screen; they are not stored by Wellness Whispers or linked to your identity, unless you separately choose to share information with us (for example, by contacting us or creating an account).

The use of a quiz or recommendation tool does not guarantee that a particular product will be appropriate for you or produce a particular result.

Where required by applicable law, we will provide appropriate information regarding automated processing, profiling, or personalization involving your personal information.

Please refer to our Terms of Service for additional information regarding wellness content and product recommendations.

4. Shopify and Other Service Providers

Our online store is powered in part by Shopify. We also use third-party service providers to help operate our business, website, and e-commerce services.

Depending on the services we use, personal information may be processed by providers supporting:

  • Website and e-commerce infrastructure;
  • Hosting and database services;
  • Payment processing;
  • Order fulfillment and logistics;
  • Email, SMS, and customer communications;
  • Customer relationship management;
  • Analytics;
  • Advertising and marketing;
  • Fraud prevention and security; and
  • AI, quiz, or personalization functionality.

We disclose personal information to service providers only as reasonably necessary for their respective functions and subject to appropriate contractual, organizational, and legal safeguards where required.

Third-party providers may also process certain information in accordance with their own privacy policies where they act independently in relation to that processing.

5. Payments

Payments may be processed by authorized third-party payment providers.

These providers may collect payment information directly from you and process that information according to their respective privacy policies, security practices, and applicable regulations.

Where payment information is handled directly by an authorized payment provider, Wellness Whispers does not intend to store complete payment card numbers or card security codes on its own systems.

6. Shipping and Fulfillment

To fulfill your order, we may provide necessary information to logistics, courier, warehousing, or fulfillment partners.

This information may include your:

  • Name;
  • Mobile number;
  • Delivery address;
  • Order information; and
  • Other information reasonably necessary to complete or manage your delivery.

7. Marketing and Advertising

Where permitted by law, we may use your personal information to communicate promotions, product launches, offers, updates, and other marketing information.

Where consent is required, we will obtain the appropriate consent before sending such communications.

You may unsubscribe from electronic marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

We may also use advertising, analytics, and measurement technologies provided by platforms such as Shopify, Meta (Facebook and Instagram), Google (including Google Analytics and Google Ads), and TikTok.

These technologies may collect or receive information regarding your interactions with our website to help us measure advertising performance, understand customer activity, and, where permitted, provide more relevant advertising.

8. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, local storage, software development kits, and similar technologies to:

  • Operate essential website functions;
  • Maintain sessions and shopping carts;
  • Remember preferences;
  • Understand how visitors use our website;
  • Monitor website performance;
  • Detect fraud and security issues;
  • Measure marketing and advertising effectiveness; and
  • Provide relevant advertising where applicable.

Some technologies are necessary for the operation of the website, while others may be used for analytics, personalization, or advertising.

Where required by applicable law, we will provide appropriate notice, choices, or consent mechanisms regarding the use of these technologies.

9. Sharing Personal Information

We do not sell personal information as a standalone business activity.

We may disclose personal information to appropriate third parties when reasonably necessary for the purposes described in this Privacy Policy, including:

  • Shopify and e-commerce technology providers;
  • Payment processors;
  • Couriers, warehouses, and fulfillment providers;
  • Hosting and technology providers;
  • Customer support and communication providers;
  • Analytics and marketing providers;
  • AI and personalization providers;
  • Accountants, lawyers, auditors, insurers, and other professional advisers;
  • Business partners where appropriate and legally permitted; and
  • Government agencies, regulators, courts, law enforcement authorities, or other parties where required or permitted by law.

We may also disclose information in connection with a merger, acquisition, financing, investment, restructuring, sale of assets, or similar corporate transaction, subject to applicable privacy requirements.

10. International Data Processing

Some of our technology and service providers may operate infrastructure or process personal information outside the Philippines.

As a result, personal information may be transferred to, stored in, or processed in other countries.

Where personal information is transferred or processed internationally, we will take appropriate measures required under applicable Philippine privacy law to ensure that the information receives an appropriate level of protection.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

For example, certain transaction and order information may be retained for accounting, tax, legal compliance, fraud prevention, warranty, customer service, or dispute-resolution purposes.

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. Data Security

We use reasonable and appropriate organizational, administrative, physical, and technical safeguards designed to protect personal information against accidental or unlawful destruction, alteration, loss, unauthorized access, disclosure, misuse, or other unauthorized processing.

Access to personal information is limited where appropriate to employees, contractors, and service providers who require access for legitimate business purposes.

However, no website, electronic transmission, or information-storage system can guarantee absolute security.

13. Your Privacy Rights

Subject to applicable Philippine law, you may have rights regarding your personal information, including the right to:

  • Be informed about the collection and processing of your personal information;
  • Access personal information held about you;
  • Request correction of inaccurate or incomplete information;
  • Object to certain processing;
  • Request blocking, removal, deletion, or destruction of personal information where legally applicable;
  • Request data portability where applicable;
  • Withdraw consent where processing is based on consent;
  • Be informed about certain automated processing or profiling where applicable;
  • Claim compensation for damages where provided by law; and
  • Lodge a complaint with the National Privacy Commission.

The exercise of these rights may be subject to identity verification, applicable legal requirements, and lawful exceptions.

To exercise your rights, please contact us using the information provided in the Contact and Privacy Requests section below.

14. Children's Privacy

Our website, products, quizzes, and personalization services are intended primarily for adults and are not designed to knowingly collect personal information from children without appropriate authorization or another lawful basis.

We do not knowingly request sensitive personal information from children through our personalization tools.

If we become aware that personal information from a child has been collected or processed improperly, we will take appropriate steps to delete, restrict, or otherwise address the information in accordance with applicable law.

Parents or legal guardians who believe that a child has provided personal information to us improperly may contact us using the information below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, service providers, or legal obligations.

The latest version will be published on our website together with its updated effective date.

Where required by applicable law, we will provide additional notice or obtain consent regarding material changes to how personal information is processed.

16. Contact and Privacy Requests

Questions, requests, complaints, or concerns regarding this Privacy Policy or the processing of your personal information may be directed to:

Wellness Whispers Corp.

Doing business as Wellness Whispers

Privacy Contact: Data Protection Officer

Email: info@wellnesswhispersph.net (please use the subject line "Privacy Request")

Business Address: Unit-2, No.17 1st Avenue, Mañalac Industrial Estate, Bagumbayan, Taguig City

Contact form: wellnesswhispersph.com/pages/contact

We aim to acknowledge privacy requests within five (5) business days and to respond within the period required by applicable law.

When submitting a privacy request, we may ask for information reasonably necessary to verify your identity and process your request.

You may also contact or lodge a complaint with the National Privacy Commission of the Philippines where applicable.